1. Return Eligibility

1.1 Standard Returns

We accept returns within 30 calendar days of delivery for most products. To qualify for a return:

• Condition: Item must be unused, in resalable condition with original tags and packaging
• Documentation: Original proof of purchase (order number/receipt) required
• Components: All included parts, accessories, manuals must be returned
• Timeframe: Return request must be initiated within 30 days

1.2 Special Circumstances

• Holiday Extension: Purchases made between November 1-December 31 qualify for returns until January 31
• Military Customers: Additional 15-day extension for deployed personnel (verification required)

2. Return Process

2.1 Step-by-Step Procedure

1. Initiate Return: Email info@sportserving.com with:
   • Order number
   • Product name and reason for return
   • Photos of item condition (for high-value products)
2. Receive Authorization: We will email:
   • Return Authorization (RA) number
   • Prepaid shipping label (if applicable)
   • Detailed packing instructions
3. Ship Package:
   • Securely pack using original packaging when possible
   • Clearly mark RA number on exterior
   • Ship to:

     BBQ Grills Returns

     456 Smoke Road
     Austin, TX 78701

2.2 Return Shipping

3. Refund Processing

3.1 Refund Methods

• Original Payment: Credit/debit cards (5-10 business days after processing)
• PayPal: 3-5 business days after processing
• Store Credit: Immediate upon request (additional 10% bonus)

3.2 Refund Deductions

Your refund may be reduced for:

• Original shipping charges (non-refundable)
• Restocking fee (15% for opened box items over $500)
• Missing components (prorated based on value)

3.3 Refund Timeline

• Processing: Begins upon receipt at our warehouse
• Inspection: Typically completed within 3 business days
• Bank Processing: Additional 2-7 business days depending on institution

4. Damaged or Defective Products

4.1 Immediate Action Required

For damaged/defective items:

1. Document: Take clear photos of:
   • External packaging damage
   • Product defects
   • Shipping label
2. Report: Email info@sportserving.com within 7 calendar days with:
   • Order number
   • Photo evidence
   • Description of issue

4.2 Resolution Options

• Replacement: Priority shipped at no cost
• Refund: Full refund including original shipping
• Partial Refund: For minor defects (with customer agreement)

5. Non-Returnable Items

6. Exchanges

6.1 Standard Exchange Process

We recommend this simple exchange method:

1. Return original item following our standard return process
2. Place a new order for desired item
3. Request price match if original item was on sale

6.2 Direct Exchanges

Available in special cases:

• Identical product replacement for defects
• Color/size exchanges for unopened products
• Requires advance approval from customer service

7. Contact Information

Before Contacting Us

Please have ready:

• Order number
• Product name and SKU
• Photos of issue (if applicable)