1. Manufacturer's Limited Warranty

Blackstonegrillonsale.com warrants that all BBQ grills are free from defects in material and workmanship under normal residential use for the following periods:

1.1 Warranty Periods by Product Line

*Lifetime warranty applies to original purchaser and is non-transferable

1.2 Warranty Activation Requirements

To activate your warranty coverage:

• Register your product within 30 days of purchase at our warranty portal
• Retain original proof of purchase (receipt/invoice)
• Complete initial seasoning process as outlined in product manual

2. Covered Items

This warranty covers the following when occurring under normal residential use:

• Material Defects: Cracks in ceramic components, faulty welds, defective castings
• Functional Failures: Burner malfunctions, temperature control issues, ignition system failures
• Structural Issues: Frame warping, hinge failures, unstable mounting points
• Manufacturing Flaws: Missing parts, improper machining, assembly defects

2.1 Commercial Use Policy

For grills used in commercial settings (restaurants, catering, etc.):

• Warranty periods are reduced by 50%
• Requires commercial use registration
• Additional maintenance requirements apply

3. Exclusions & Limitations

This warranty does not cover:

3.1 Customer-Caused Issues

• Damage from improper assembly (non-factory assembly)
• Failure to perform routine maintenance (cleaning, seasoning)
• Use of non-approved accessories or fuels
• Modifications to original product design

3.2 Environmental Factors

• Rust or corrosion from coastal environments (within 10 miles of saltwater)
• Weather damage (hail, wind, extreme temperatures)
• Damage during transit (covered by shipping insurance)

3.3 Normal Wear Items

The following are considered consumable parts:

• Grill grates (unless defective upon arrival)
• Heat plates/flame tamers
• Gaskets and seals
• Igniter batteries

4. Warranty Claim Process

4.1 Step-by-Step Procedure

1. Initial Contact: Email info@sportserving.com with:
   • Product model and serial number
   • Clear photos/video of the defect
   • Copy of purchase receipt
   • Description of issue and troubleshooting steps taken
2. Evaluation: Our warranty team will respond within 3 business days with:
   • Diagnosis of issue
   • Coverage determination
   • Resolution options
3. Resolution: Depending on claim:
   • Replacement parts shipped with installation instructions
   • Pre-paid return label for major components (if required)
   • Authorized service center referral (for complex repairs)

4.2 Emergency Service

For immediate assistance with safety-related issues:

• Use code "SAFETY" for priority handling

5. Extended Protection Plans

Available for purchase within 90 days of original purchase:

5.1 Plan Highlights

• Transferable: Applies to subsequent owners
• No Deductible: 100% parts and labor coverage
• Priority Service: Dedicated support line

6. Professional Services

6.1 Maintenance Services

6.2 Service Areas

Available in the following Texas counties:

7. Contact Information

7.1 Before Contacting Us

Please have ready:

• Product model and serial number (located on rating plate)
• Original purchase receipt
• Photos/video of the issue
• Description of troubleshooting steps already taken