Terms of service
Terms of Service
Effective Date: May 12, 2023
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you") and Blackstonegrillonsale.com ("Company," "we," "us") governing your access to and use of our website and services. By accessing or using Blackstonegrillonsale.com (the "Site"), you:
- Acknowledge you have read and understood these Terms
- Agree to be bound by these Terms and our Privacy Policy
- Represent you are at least 18 years old or the age of majority in your jurisdiction
If you do not agree, you must not access or use the Site.
2. Account Registration
2.1 Account Creation
To access certain features, you may need to register an account by providing accurate and complete information. You agree to:
- Maintain the security of your credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
2.2 Account Termination
We reserve the right to suspend or terminate accounts that:
- Provide false or misleading information
- Violate these Terms
- Engage in fraudulent activity
3. Products and Purchases
3.1 Product Information
While we strive for accuracy:
- Product images may vary slightly from actual items
- Descriptions represent typical use cases
- We reserve the right to correct errors in pricing/descriptions
- All grills are intended for outdoor use only
3.2 Order Acceptance
Each order constitutes an offer to purchase. We may reject orders due to:
- Pricing errors
- Product unavailability
- Suspected fraud
- Shipping restrictions
3.3 Payment Terms
- Accepted methods: Visa, Mastercard, American Express, Discover, PayPal
- Full payment required at time of purchase
- Sales tax applied where required by law
- Declined payments may result in order cancellation
4. Shipping and Delivery
4.1 Shipping Policy
- Processing time: 1-3 business days
- Carriers: UPS, FedEx, USPS based on location
- Shipping timelines are estimates only
- Signature may be required for high-value items
4.2 Title and Risk
Title passes to you upon shipment. Risk of loss transfers upon delivery to carrier.
4.3 International Orders
Additional terms apply:
- Customer responsible for all duties/taxes
- Shipping times may vary significantly
- Some products cannot be shipped internationally
5. Returns and Refunds
See our comprehensive Return Policy for complete details. Key provisions:
- 30-day return window for most items
- Original shipping fees non-refundable
- Restocking fee may apply to certain items
- Special order items may be non-returnable
6. Intellectual Property
6.1 Ownership
All Site content, including logos, designs, and product images, are our exclusive property.
6.2 License
We grant a limited, revocable license to:
- Access and use the Site for personal shopping
- Make legitimate purchases
6.3 Restrictions
You may not:
- Copy, modify, or create derivative works
- Use automated systems to extract data
- Reverse engineer any product designs
7. Prohibited Conduct
You agree not to:
- Use products for any unlawful purpose
- Resell products without written authorization
- Modify products in ways that violate safety standards
- Use the Site to transmit malware or spam
- Circumvent any security measures
8. Disclaimers and Limitations
8.1 Product Use
BBQ grills are inherently dangerous products. You agree to:
- Use products only as intended
- Follow all safety instructions
- Use in well-ventilated outdoor areas only
8.2 Liability Limitation
To the fullest extent permitted by law:
- We shall not be liable for consequential damages
- Total liability capped at purchase price
- No liability for third-party actions
9. Dispute Resolution
9.1 Informal Negotiation
Before initiating formal proceedings, parties agree to attempt good-faith negotiations for 30 days.
9.2 Binding Arbitration
Any unresolved disputes shall be settled by arbitration in Austin, TX under AAA rules.
9.3 Class Action Waiver
Claims must be brought individually, not as class actions.
10. General Provisions
10.1 Governing Law
These Terms shall be governed by Texas law without regard to conflict of law principles.
10.2 Force Majeure
We are not liable for delays caused by events beyond our reasonable control.
10.3 Modification
We may update these Terms at any time. Continued use constitutes acceptance.
10.4 Severability
If any provision is found invalid, the remainder remains enforceable.
11. Contact Information
Customer Service
Hours: Mon-Fri 9am-6pm CST
Legal Notices
Attn: Legal Department
123 Grill Street
Austin, TX 78701